Front Office Agent (m/w/d)
Core
Front Office Agent responsible for guest check-in/check-out, reservations, and ensuring smooth hotel operations at Holiday Inn Express Düsseldorf.
Role type
Front Office Agent
Builds
Guest arrival/departure processes, reservation management, and daily front desk operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, reservation management, cash handling, upselling, multilingual communication, problem-solving
Responsibilities
Greeting guests, handling check-in and check-out, managing reservations, answering guest inquiries, processing payments, recommending upgrades and services