Outlet Manager
Core
Oversee short and long term and day-to-day operations of outlets in the absence of the Food and Beverage Operations Manager, ensuring high customer satisfaction and financial goals.
Role type
Senior IC outlet manager (Food & Beverage)
Builds
All-Day dining restaurant, Lobby Bar, and In Room Dining operations
Domain
Hospitality / Luxury Hotel
Required skills
Sales target achievement, cost controls, payroll management, scheduling, staff training and development, performance management, inventory control, guest feedback analysis, health and safety compliance, liquor law enforcement, recruitment coordination, liaison between kitchen and front of house
Preferred skills
5-star luxury property experience, degree/diploma in Hotel or F&B Management, product knowledge (culinary, wines, beverages), computer skills (Excel, MS Office, Micros)
Responsibilities
Ensure smooth and efficient operation of the outlets; Managed and oversee Restaurant colleagues including the sales and costs of the day to day operations; Establishes and maintains effective employee relations, ensuring appropriate staffing levels and optimal labor productivity; Controls stock and inventory for daily Restaurant operations to ensure service levels are met; Monitor and improve the overall performance of the operation through the analysis of VOG, LQA and Employment Engagement Survey results; Motivate, lead, coach and monitor the performance levels of all team members; Lead, mentor and train the Food & Beverage Operations team in all aspects of the department and ensure service standards are followed; Oversee and coordinate recruitment for Outlets; Act as a liaison between the Kitchen, Lobby Lounge and the front of the house; Collect and analyze guest feedback to enhance service and product offerings; Actively participate in hotel's environmental program; To be Health & Safety conscious and actively involved in maintaining a safe work environment. Enforce and adherence to liquor laws, health, and safety regulations; Assists in the development and implementation of Food & Beverage promotions; To complete assigned projects and side duties as required.
Seniority
Senior, hands-on IC