Team Leader
Core
Lead a team of customer service representatives to ensure exceptional customer satisfaction and service delivery.
Role type
Team Leader (Customer Service)
Builds
Customer service operations and team performance
Domain
Customer Service
Deliverable
dashboards & analysis
Required skills
Team leadership, performance monitoring, training program development, conflict resolution, cross-department coordination, policy adherence, customer complaint resolution
Preferred skills
CRM systems proficiency, Bachelor's degree in Business or Management