Manager, Corporate Client Services, Group Tech & Operations
Core
Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels while leading a team of Customer Service Officers.
Role type
Manager, Corporate Client Services
Builds
Consistent service delivery and adherence to procedures for corporate clients
Domain
Banking / Corporate Client Services
Deliverable
client delivery
Required skills
People management, Coaching, Operational performance management, Team supervision, Process improvement, Compliance management, Performance reviews, Scheduling
Preferred skills
Data Analytics
Responsibilities
Lead and supervise a team of Customer Service Officers, Handle escalated customer cases and service recovery, Monitor team performance and service levels, Conduct coaching, mentoring and performance reviews, Review transactions beyond officer authorization, Drive process improvements and departmental projects
Seniority
Manager, team leadership