Deskside Support Engineer
Core
Provide professional on-site Second Line Deskside IT support for UK and Ireland offices, handling incidents, requests, and hardware troubleshooting.
Role type
Second Line Deskside Support Engineer
Builds
IT support services for desktop technologies, meeting rooms, and core applications
Domain
Commercial Real Estate / IT Operations
Required skills
Microsoft desktop technologies, hardware troubleshooting, network patching, Active Directory administration, Exchange administration, ServiceNow, Microsoft Teams, Azure/Entra administration, Citrix, SCCM, VPN configuration, PC building
Preferred skills
ITIL environment experience, Apple and Windows Mobile device support, networking concepts, printing management
Technologies
ServiceNow, Microsoft Office 365, Microsoft Teams, Windows 11, Active Directory, Exchange, Azure/Entra, Citrix, SCCM, SharePoint, Broadband, 4G/5G, VPN
Responsibilities
Manage incidents and service requests for all IT systems, provide in-person and remote support, handle user administration (joiners/leavers), manage server room operations, execute change management processes, support client meetings and AV setup, participate in project management activities
Seniority
Mid-level, hands-on IC