IT Technician
Core
Provide remote and on-site IT support for business users, troubleshooting hardware, software, and connectivity issues while managing end-user accounts and systems.
Role type
IT Technician (Help Desk / Desktop Support)
Builds
Stable IT operations for diverse business clients
Domain
Managed IT Services / Business Technology Support
Deliverable
client delivery
Required skills
Windows 10/11 support, Microsoft 365 administration, Active Directory management, hardware troubleshooting, network fundamentals (DNS/DHCP), printer/peripheral support, remote diagnostic tools usage, ticket prioritization, SLA adherence, endpoint security management, preventative maintenance, clear technical communication
Preferred skills
Windows Server experience, Google Workspace support, macOS familiarity, NinjaOne/Ninja RMM/Autotask PSA usage, CompTIA A+/Network+ certifications
Technologies
Active Directory, Windows 10, Windows 11, Microsoft 365, Office 365, macOS, NinjaOne, Ninja RMM, Autotask PSA, DNS, DHCP
Responsibilities
Respond to service requests via phone, email, and portal; troubleshoot and resolve desktop, application, hardware, and connectivity issues; manage end-user accounts and provision systems for new users; support Windows workstations, servers, printers, and peripherals; assist with Active Directory, DNS, DHCP, and file services; install and maintain hardware and software; use remote management tools to resolve problems; escalate complex issues; prioritize tickets to meet SLAs; support antivirus, patching, and security initiatives; perform preventative maintenance; travel to customer locations for on-site support.
Seniority
Entry to Mid-level, hands-on IC