Senior Account Management (EX) - Top Tier NA
Core
Strategic Enterprise Account Manager driving expansion and retention for existing Freshworks customers through consultative sales and deep relationship building.
Role type
Senior Enterprise Account Manager (SaaS)
Builds
Cloud-based CX and ITSM software solutions for enterprise clients
Domain
SaaS, Customer Experience (CX), IT Service Management (ITSM)
Required skills
consultative sales, solution selling, account portfolio management, C-level stakeholder management, complex sales cycle management, strategic account planning, quota achievement, upsell/cross-sell execution, customer success planning, project management, virtual presentation skills
Preferred skills
technical background in EX/ITSM, experience with mid-market and enterprise accounts, knowledge of customer success best practices
Technologies
Freshworks suite, cloud-based software, CX and ITSM solutions
Responsibilities
Manage a portfolio of assigned enterprise accounts to drive expansion and retention; Create and articulate compelling value conversations with C-Level stakeholders; Build plans to maximize revenue and customer satisfaction; Gain thorough understanding of client needs to ensure successful product adoption; Collaborate with internal teams (Implementations, Billing, Support, Deals) to deliver consultative experiences; Demonstrate consultative sales approach to meet or exceed revenue targets.
Seniority
Senior, hands-on IC