Help Desk Coordinator - freelancer
Core
Workplace Specialist / Service Coordinator acting as the final escalation point for the Workplace area and supervising IT services.
Role type
Workplace Specialist / Service Coordinator
Builds
IT service governance, hardware/software provisioning, and asset management for a client.
Domain
IT Service Management / Workplace Management
Required skills
Workplace Management experience, ITIL framework knowledge, Microsoft Intune, Microsoft Azure, outsourced IT service management, English (C1)
Preferred skills
Process optimization for support levels (L2/L3), continuous improvement approach
Technologies
Microsoft Intune, Microsoft Azure, Canon printers
Responsibilities
Final escalation point for Workplace area, Monitor and govern external Service Desk provider, Coordinate on-site and third-level activities, Manage ticket queues and follow-ups, Manage hardware/software provisioning and IT asset management, Coordinate and manage suppliers, Manage printer leasing, Support internal projects (security, hardware rollout)
Seniority
Mid-level, operational coordination
