Field Support Engineer and Asset Manager
Core
Provide global end-user support for hardware, software, networking, and workplace technologies while managing the full lifecycle of end-user devices and IT assets.
Role type
Senior Field Support Engineer and Asset Manager (via careerplan.io/jobs/F2-009-89-E6F-field-support-engineer-and-asset-manager)
Builds
Global IT support services, device lifecycle programs, and asset inventory systems for law enforcement, national security, and intelligence agencies.
Domain
Enterprise IT, Security Intelligence, Hardware Lifecycle Management
Required skills
Enterprise IT support, Microsoft 365 administration, Active Directory and Microsoft Entra ID management, Windows and macOS device support, IT asset and inventory management, hardware lifecycle processes, vendor and procurement coordination
Preferred skills
Cross-functional project leadership, IT operational improvement, automation and analytics implementation
Technologies
Microsoft 365, Active Directory, Microsoft Entra ID, Windows, macOS, Microsoft Teams Rooms, audiovisual systems
Responsibilities
Provide global end-user support for hardware, software, networking, and workplace technologies; Manage procurement, deployment, onboarding, maintenance, refresh, and decommissioning of end-user devices; Administer user accounts, access permissions, and collaboration platforms; Own and maintain global IT asset inventory, warehouses, and equipment logistics; Support and operate meeting room technologies and workplace infrastructure; Lead IT operational improvements and cross-functional projects
Seniority
Mid-Senior, hands-on IC
