Senior Technical Architect, Genesys Cloud
Core
Design and deliver complete Genesys Cloud CX solutions for large-scale enterprise contact centers in highly regulated banking ecosystems.
Role type
Senior Technical Architect (Contact Center)
Builds
Scalable, resilient, secure contact center platforms and integrations
Domain
Banking / Contact Center Technology
Required skills
Genesys Cloud CX expertise, solution design, API integration, IVR design, call routing, workforce management, security compliance, stakeholder management
Preferred skills
Banking/financial services experience, AI-enabled contact center solutions, conversational AI, voicebots, Google integrations
Technologies
Genesys Cloud CX, APIs, CRM, analytics platforms, middleware
Responsibilities
Lead end-to-end solution design for contact center initiatives, translate business needs into scalable designs, define API consumption strategies, build security and compliance into designs, oversee implementation with delivery partners, produce solution design documentation
Seniority
Senior, hands-on IC
