IT Helpdesk / 1st und 2nd Level Support (m/w/d) - befristet auf 1 Jahr
Core
Central point of contact for IT and logistics users, ensuring smooth IT operations and high service quality.
Role type
IT Helpdesk / 1st and 2nd Level Support
Builds
IT support for teams in the logistics center and internal processes
Domain
Retail / Logistics / IT Support
Deliverable
client delivery
Required skills
Windows, MacOS, Active-Directory support, iOS device support, hardware troubleshooting, Jira, Confluence, Microsoft 365, Barramundi
Responsibilities
1st-Level Support for logistics teams, troubleshooting and resolving IT incidents, ensuring high service quality and user satisfaction, introducing new IT tools and technologies, managing interfaces between internal departments and external service providers, maintaining knowledge bases and user guides
