IT Operations Specialist
Core
First point of contact for IT requests and incidents at the Wolfedale facility, managing troubleshooting, escalation, and user support.
Role type
IT Operations Specialist (Help Desk / Desktop Support)
Builds
IT support processes, knowledge base articles, and asset management systems for the facility.
Domain
Retail / IT Operations
Required skills
Mac and Windows hardware configuration, mobile device management, networking fundamentals, Google Workspace administration, IT asset management, meeting room A/V support
Preferred skills
Cloud-managed networks (UniFi, Cisco Meraki), AI tool application
Technologies
MacBooks, Windows laptops, iPads, Intune, Jamf, SimpleMDM, Google Workspace, Slack, UniFi, Cisco Meraki
Responsibilities
Troubleshoot wired and wireless connectivity issues, configure and maintain meeting room equipment, support employee onboarding and offboarding, create knowledge base articles, implement IT asset management system
Seniority
Junior, hands-on IC
