Customer Service Analyst
On-site
Core
Provide high-quality IT support to internal colleagues across the UK via telephone, live chat, and self-service channels.
Role type
Customer Service Analyst (IT Support)
Builds
IT support services for internal colleagues
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
problem-solving, communication, attention to detail, teamwork, adaptability, accuracy
Responsibilities
Respond to IT-related queries, requests, and incidents; remotely access and support devices; follow procedures to support applications, operating systems, hardware, mobile devices, and cloud-based solutions; investigate problems and guide colleagues through resolution steps; maintain accurate records of interactions.