Service dassistance informatique (Help Desk)
Core
Provide technical support to field technicians and end-users via phone, email, and ticketing system, diagnosing and resolving issues with hardware, software, and connectivity.
Role type
Help Desk Technician (IT Support)
Builds
IT support services for field technicians and internal users
Domain
Logistics and automation industry, IT infrastructure
Required skills
Windows, iOS, Microsoft 365, ticketing systems, hardware configuration, mobile device management, inventory management, user training, system updates, security maintenance
Preferred skills
JDE knowledge
Technologies
Microsoft 365, Windows, iOS, Office 365
Responsibilities
Offer technical support to users via phone, email, and ticketing system; diagnose and resolve hardware, software, and connectivity issues; configure, deploy, and maintain computers and mobile devices; manage equipment inventory and lifecycle; train and support users on new tools; ensure system updates, security, and functionality; collaborate with internal teams and vendors; contribute to IT projects and technical documentation.
Seniority
Mid-level, hands-on IC
