Mitarbeiter IT User-Help-Desk (m/w/d)
Core
First and second-level IT support specialist handling user inquiries, incident resolution, and service requests via phone and ticketing systems.
Role type
IT Help Desk Technician (1st/2nd Level Support)
Builds
IT services and software applications for internal users
Domain
Enterprise IT Support
Deliverable
client delivery
Required skills
ITSM ticketing systems, Microsoft Windows, Office suite, remote support, software distribution, patch management, desktop management, knowledge base creation
Preferred skills
Mobile work support, virtualization, ITIL framework
Responsibilities
Answering user IT questions and support requests, prioritizing and documenting incidents, analyzing and resolving 1st-level IT issues, consulting users on software usage, creating and maintaining user documentation and knowledge articles
Seniority
Mid-level, hands-on IC