Associate Technical Support Specialist, Service Desk
Core
First-line IT support specialist delivering exceptional customer service to internal employees via phone, email, chat, and in-person interactions.
Role type
Associate Technical Support Specialist (Service Desk)
Builds
IT support operations for internal Carvana employees
Domain
Automotive retail / IT Service Management
Deliverable
client delivery
Required skills
troubleshooting computer and mobile device issues, remote connectivity tools, Microsoft OS and Office applications, incident logging and tracking, prioritization and multitasking, customer service communication
Preferred skills
G Suite, Okta, Slack, Zoom, Confluence, ServiceNow, Jira, iOS, Android, Windows, Chrome
Responsibilities
Answer incoming calls and IT tickets, diagnose problems and identify solutions, escalate issues to higher-level resources, communicate with remote users via phone or email, log and track incidents
Seniority
Entry-level to Junior, hands-on IC
