Debt Collection Expert
Core
Managing the global debt collection network, overseeing performance, coordinating regional managers, and driving process improvements across the collection tool.
Role type
Senior IC debt collection network manager
Builds
A coordinated, high-performing global debt collection network
Domain
Financial services / Debt Collection
Required skills
Network management, performance analysis, process improvement, stakeholder coordination, strategic decision-making, tender support, service quality monitoring, complaint handling, negotiation, mediation
Preferred skills
Knowledge of Coface products and conditions, experience with COP, Atlas, INCA systems
Technologies
COP, Atlas, Cofanet, INCA, Microsoft Office, SharePoint
Responsibilities
Implement collaboration with regional claims and collection managers, organize workshops to improve processes, share best practices within the network, organize monthly calls with regions, support entities in making sensitive decisions, make decisions within Group delegation levels, ensure internal coordination between collection entities, attend meetings with suppliers and customers, analyze monthly collection results, organize portfolio reviews, launch action plans to improve performance, monitor legal services performance, follow up on sensitive files, develop reporting capabilities, participate in debt collection tenders, promote debt collection services to clients and prospects, monitor service quality for key clients, handle internal and external complaints
Seniority
Senior, hands-on IC