Application Support Agent
Core
Provide technical support and user assistance for the Digital Service Act (DSA) information systems, handling incidents, creating documentation, and delivering training.
Role type
Application Support Agent (IT)
Builds
User support services and documentation for EU digital policy platforms
Domain
Public sector / EU Digital Policy / IT Support
Deliverable
dashboards & analysis
Required skills
End-user support, Incident logging and investigation, ITIL best practices, Documentation writing, Training delivery, Analytical skills
Preferred skills
Solution-oriented mindset, Proactive problem solving, Multicultural environment adaptability
Technologies
Information systems (general)
Responsibilities
Receive and log user requests/incidents, Investigate technical problems, Communicate with end-users, Participate in development team meetings, Create user manuals and web documentation, Deliver training courses on information systems
Seniority
Junior, entry-level