Technical Support Specialist
Core
Providing first-line technical support, troubleshooting issues, and delivering training for internal and external stakeholders.
Role type
Technical Support Specialist (Helpdesk)
Builds
Customer support operations and internal IT stability
Domain
IT Services / Technical Support
Deliverable
client delivery
Required skills
problem-solving, troubleshooting, communication, technical aptitude, training delivery, documentation
Preferred skills
experience in technical support or IT helpdesk, proactive mindset, teamwork
Technologies
network infrastructure, equipment, data centre systems
Responsibilities
Providing first-line technical support to customers and internal employees, Troubleshooting and resolving technical issues efficiently, Supporting sales and operations teams with technical advice, Participating in the out-of-hours support rota, Delivering training sessions on new equipment and products, Developing technical support documents, Logging customer interactions and technical queries, Assisting with equipment checking and despatch