Support für digitale Lösungen (m/w/d)
Core
Handling support inquiries for the BackOffice system, including ticket analysis, prioritization, and customer application support.
Role type
Application Support Specialist
Builds
Support solutions for internal BackOffice system users
Domain
IT Support / Customer Service
Deliverable
dashboards & analysis
Required skills
Ticket analysis, prioritization, customer application support, user training, contract administration, video creation, user manual maintenance, internal knowledge base curation
Preferred skills
Experience in customer service, application support, IT support, or helpdesk
Technologies
BackOffice system, digital applications, software solutions
Responsibilities
Process support inquiries via phone and email, analyze and prioritize incoming tickets, support customers in system usage, conduct user training and onboarding, manage contract closures and administrative tasks, create training and explainer videos, maintain and develop user manuals, prepare support solutions for internal AI systems and knowledge bases, collaborate with internal departments to improve service quality