Director - Global Services Labwater
Core
Lead the global service organization for Labwater Solutions, driving operational excellence, recurring revenue growth, and customer success in the laboratory and life sciences sectors.
Role type
Senior leadership IC (Global Services Director)
Builds
Global service operations, recurring revenue streams, and high-performing international teams
Domain
Laboratory instrumentation, life sciences, scientific equipment
Required skills
Strategic service leadership, international team management, budget management, recurring revenue growth, service strategy development, KPI monitoring (CSAT, NPS, SLAs), digital service solution development, training program oversight
Preferred skills
MBA or equivalent advanced qualification, ITIL or similar service management certification, experience in laboratory instrumentation or life sciences, fluency in additional languages
Technologies
Service management systems, performance metrics tools
Responsibilities
Develop and execute global service strategy, lead international service teams (technical support, field engineers, customer success), drive growth of installed base and service contract coverage, establish global training programs, manage departmental budgets, collaborate with Sales/Product/Engineering
Seniority
Director, strategic leadership & international team management
