Client Success Associate
Core
Managing a portfolio of clients (physician practices) to ensure digital front door presence, compliance, and operational excellence.
Role type
Client Success Associate
Builds
Client digital front door presence, group purchasing participation, and operational workflows
Domain
Healthcare / Physician Practice Management
Deliverable
client delivery
Required skills
client portfolio management, compliance oversight, cross-functional collaboration, issue resolution, customer service, project management, EMR assistance, reporting, stakeholder communication
Preferred skills
healthcare experience, physician office workflow knowledge, technical project management, tech savviness
Technologies
AthenaHealth EHR, Practice Management platform, CRM, project planning software, EMR tools
Responsibilities
Align with Operations Consultant teams on success markers, oversee compliance requirements, collaborate on digital front door initiatives, resolve ongoing issues, serve as liaison between clients and internal teams, provide status updates to leadership, launch group purchasing options, deliver market updates, assist with EMR updates and reporting
Seniority
Mid-level, hands-on IC