Senior Partner Operations Manager (Japanese Speaking) - Wise Platform
Core
Own operational strategy and execution for high-value enterprise partners on Wise Platform, ensuring operational stability and growth.
Role type
Senior Partner Operations Manager
Builds
Operational success plans, data-driven business reviews, and partner retention initiatives.
Domain
Fintech / Cross-border payments
Required skills
Operations strategy, root cause analysis, data analysis, stakeholder management, API/webhook technical fluency, Japanese business communication, enterprise client management, SLA management, process optimization.
Preferred skills
Payments/banking sector experience, Correspondent banking knowledge, Tier 1/2 bank or large fintech experience, regulatory framework knowledge (AML, KYC, PSD2), technical onboarding project leadership.
Responsibilities
Drive operational performance analysis and resolve recurring friction patterns for partners. Co-own revenue retention and operational performance metrics. Lead Quarterly Business Reviews and present data analysis to partners. Advocate for partner needs to influence product roadmaps. Optimize internal and external processes using data insights. Develop trusted relationships with senior stakeholders at partner organizations. Analyze service quality and identify improvement areas.
Seniority
Senior, hands-on IC