Automotive Helpdesk Support | French Speaker
Core
Provide 1st level technical support via phone, email, and chat, performing root cause analysis and remote access troubleshooting for customers.
Role type
Senior IC helpdesk support engineer (automotive electronics)
Builds
Resolves technical incidents and maintains customer support flow
Domain
Automotive electronics and IT systems support
Required skills
Root cause analysis, remote access tools, incident management, technical troubleshooting, SAP, automotive electronics knowledge
Preferred skills
Customer-facing experience, French (C1), English (B2), additional European languages
Technologies
SAP, remote access tools, incident management systems
Responsibilities
Respond to calls, emails, and chat requests; analyze technical problems and provide assistance; track incidents in internal systems; input data into FAQ and knowledge base; maintain communication with other sites and departments
Seniority
Mid-level, hands-on IC