Software Support Specialist - Miami Lakes
Core
First point of contact for users experiencing software issues, resolving basic problems and escalating complex matters.
Role type
Software Support Specialist
Builds
Resolves basic software and system problems for internal users and business applications
Domain
Automotive technology / Dealership management systems
Deliverable
client delivery
Required skills
technical troubleshooting, analytical problem-solving, written communication, verbal communication, customer service, prioritization, organization
Preferred skills
experience in technical support/help desk/IT support/SaaS support, familiarity with ticketing tools (Jira, Trello, Zendesk), experience with software development workflows or agile environments, experience supporting internal users or business applications
Technologies
JIRA, Zendesk
Responsibilities
Respond to incoming support tickets, resolve basic software and system problems, escalate complex technical matters, keep users informed about ticket progress, document issues in ticketing system, identify repeating problems and share patterns with development team, work closely with developers and IT staff, deliver customer service while handling multiple requests
Seniority
Individual Contributor