Account Executive - Mid-Market

San Mateo, CA, usFull-time$100k–$150k2026-10-20 → 2026-11-11

Hybrid

Core

Partner with mid-sized businesses (500-1,000 employees) to enhance their employee experience (EX) through consultative sales of ITSM, onboarding, and employee engagement solutions.

Role type

Mid-Market Account Executive

Builds

Employee experience software solutions for mid-market companies

Domain

SaaS / Human Resources / IT Service Management

Required skills

SaaS sales experience, consultative selling, pipeline management, negotiation, cross-functional collaboration, customer relationship building

Preferred skills

Experience with employee experience (EX) solutions, understanding of ITSM platforms

Technologies

SaaS platforms, ITSM tools, employee engagement software

Responsibilities

Lead value-based conversations to understand customer needs, build and manage sales pipeline, navigate buying committees, close mid-sized deals, partner with Marketing and Solutions Engineering teams

Seniority

Mid-level, hands-on IC

About Freshworks

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.