Account Executive - Mid-Market

Boston, MA, usFull-time$100k–$130k2026-10-20 → 2026-11-12

Hybrid

Core

Mid-market sales role partnering with 500-1,000 employee businesses to enhance employee experience (EX) through ITSM, onboarding, and employee engagement solutions.

Role type

Mid-market Account Executive

Builds

Employee experience software solutions for mid-sized businesses

Domain

SaaS / HR Technology / Employee Experience

Required skills

SaaS sales experience, consultative selling, pipeline management, negotiation, cross-functional collaboration, customer relationship building

Preferred skills

Experience with employee experience (EX) solutions, ITSM platforms

Responsibilities

Lead value-based conversations to understand customer needs, build and manage sales pipeline, navigate buying teams, own deal closure from negotiation to agreement, collaborate with Marketing and Customer Success teams

Seniority

Mid-level, hands-on IC

About Freshworks

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.