Adoption Manager
Core
Leading end-to-end customer onboarding, activation, and adoption strategy for enterprise B2B SaaS/data services to ensure rapid value realization and retention.
Role type
Senior IC Adoption Manager (Strategy & Operations)
Builds
Global adoption operating model, standardized processes, automated training journeys, and adoption analytics dashboards.
Domain
B2B SaaS / Data & Information Services / Enterprise Customer Success
Required skills
Global strategy design, operating model transformation, team leadership (distributed), data analytics, automation/AI implementation, stakeholder influence, customer lifecycle management, risk intervention.
Preferred skills
Experience with AI/advanced analytics for personalization, change management, complex enterprise integrations.
Technologies
Salesforce, Power BI, Tableau, CRM platforms, Marketing Automation, Scheduling platforms, AI tools.
Responsibilities
Define and execute global adoption strategy; redesign operating models and standardize processes; lead and coach a globally distributed team; drive automation and AI workflows; analyze adoption metrics to optimize retention and expansion; manage adoption-related risks and interventions.
Seniority
Senior, hands-on IC with strategic leadership
