(Senior) Key Account Manager:in CRM
Core
Strategic account management and development of selected program partners in the CRM and customer retention domain.
Role type
Senior Key Account Manager
Builds
Data-driven CRM measures and customer retention strategies along the entire customer journey for selected program partners.
Domain
Retail / Customer Relationship Management (CRM)
Deliverable
product features
Required skills
Strategic account management, CRM strategy development, data-driven decision making, project management, stakeholder presentation, cross-functional collaboration, KPI monitoring, operational execution
Preferred skills
Consulting experience, analytical thinking, negotiation skills, proactive project driving
Technologies
CRM systems, analytics tools
Responsibilities
Advise partners on developing and implementing data-driven CRM measures, identify growth opportunities, present CRM concepts and campaign results to stakeholders, coordinate multiple CRM projects and interfaces, collaborate with Analytics and Marketing teams, monitor KPIs and derive optimization measures, ensure professional customer support.
Seniority
Senior, hands-on IC
