Director, Customer Engagement Strategy & Operations, Moveworks from ServiceNow
Core
Shape and execute the customer engagement strategy for the Moveworks from ServiceNow executive team, representing them in high-stakes customer and partner interactions to drive commercial outcomes.
Role type
Director, Customer Engagement Strategy & Operations
Builds
Executive customer engagement strategy, operating rhythms, and cross-functional execution for the Moveworks from ServiceNow business unit.
Domain
Enterprise AI / SaaS / Customer Strategy
Required skills
Strategic planning, executive presence, stakeholder management, cross-functional leadership, AI product fluency, SaaS GTM strategy, negotiation, risk management, data synthesis
Preferred skills
Experience with enterprise AI platforms (ServiceNow, Moveworks), AI tool fluency, management consulting background
Technologies
ServiceNow, Moveworks, AI tools
Responsibilities
Translate product and GTM priorities into an executive customer engagement strategy; Represent the executive team in customer and partner meetings; Synthesize customer signals into business recommendations for senior executives; Establish and run the operating rhythm for strategic engagement; Mobilize cross-functional teams for complex account escalations.
Seniority
Director, strategic leadership
