Account Manager, Base44
Core
Managing business customers (SMB to enterprise) for an AI-powered software development platform, ensuring adoption, driving growth, and acting as a trusted advisor.
Role type
Account Manager (B2B SaaS)
Builds
Customer success outcomes, account growth, and scalable account management processes using AI tools.
Domain
B2B SaaS, AI, Developer Tools
Deliverable
client delivery
Required skills
Account management, customer success, B2B SaaS sales, enterprise relationship management, churn mitigation, business review facilitation, ROI demonstration, AI tool utilization, process automation, playbook development
Preferred skills
Startup environment experience, technical onboarding, AI platform experience
Technologies
AI tools, automation platforms, lightweight internal tools
Responsibilities
Own and nurture relationships with business customers as primary point of contact; Ensure successful onboarding, adoption, and ongoing engagement; Identify and drive opportunities for account growth including renewals and upsells; Proactively monitor customer health and usage trends to mitigate churn; Translate customer feedback into actionable insights for product and engineering; Collaborate with cross-functional teams to deliver seamless client experience; Develop and deliver regular business reviews demonstrating ROI; Use AI tools to enhance productivity and build internal workflows; Maintain and improve account management processes through automations and templates; Help define operating motion by establishing scalable playbooks and AI-assisted processes.
Seniority
Mid-level (4+ years experience)