Customer Success Team Lead - Base44
Core
Lead and manage a Customer Success team for mid-market B2B accounts to drive retention, renewals, and expansion on an AI-powered software development platform.
Role type
Senior Customer Success Team Lead
Builds
Post-sale operating models, account segmentation, coverage models, and adoption playbooks for mid-market customers.
Domain
B2B SaaS / AI-powered software development
Deliverable
production ML models
Required skills
Team leadership and coaching, account management strategy, retention and renewal management, customer health monitoring, CRM and forecasting, hybrid scaled and high-touch engagement models
Preferred skills
Enterprise customer management experience, startup or high-growth environment experience
Technologies
HubSpot
Responsibilities
Coach and develop a team of CSMs/Account Managers; manage strategic mid-market accounts directly; build post-sale operating models; manage both programmatic and high-touch customer motions; own team results for retention and expansion; monitor customer health and risk signals.
Seniority
Senior, hands-on IC with team management
