Solutions Architect
Core
Lead the strategy and modernization of global telephony and contact center platforms, improving cloud-based communication solutions and establishing architecture standards.
Role type
Senior IC Solutions Architect (People Manager)
Builds
Cloud-based, scalable, and resilient telephony and contact center services
Domain
Enterprise Telephony, Contact Center, Unified Communications
Required skills
Enterprise telephony, contact center, unified communications, cloud-based solutions, Teams Calling, PSTN, call routing, IVR, CRM integrations, recording, analytics, customer engagement platforms, secure and compliant solution design, governance, risk management, operational resilience
Preferred skills
Presenting technical risks to stakeholders, securing agreement on decisions, coordinating actions across teams, explaining security requirements impact
Technologies
Teams Calling, PSTN, IVR, CRM
Responsibilities
Define architecture strategy, standards, and roadmap for telephony and contact center platforms; Lead modernization of legacy voice environments to cloud-based solutions; Design and govern contact center capabilities including call routing, IVR, omnichannel engagement, and automation; Establish standards for voice infrastructure, carrier connectivity, security, and compliance; Partner with stakeholders to develop solution recommendations and investment plans
Seniority
Senior, hands-on IC with people management responsibilities
