Concierge (Vietnamese Local)
Core
Primary point of contact for guests at a luxury resort in Phu Quoc, Vietnam, providing exceptional service and ensuring a memorable stay.
Role type
Concierge
Builds
Seamless guest experiences including local activity bookings, dining reservations, and transportation arrangements.
Domain
Hospitality / Luxury Tourism
Deliverable
product features
Required skills
Guest service, local knowledge, reservation management, complaint handling, upselling, record keeping
Preferred skills
Hospitality degree, English communication, Vietnamese fluency, computer proficiency, problem-solving
Technologies
Hotel management software
Responsibilities
Welcome guests, offer local attraction information, make reservations, respond to enquiries, handle complaints, manage desk operations, assist with luggage, promote amenities
Seniority
Individual Contributor