Workplace Specialist / Service Coordinator - freelancer
Core
Final escalation point for the Workplace area, coordinating and supervising IT services, managing external providers, and overseeing on-site and third-level activities.
Role type
Workplace Specialist / Service Coordinator
Builds
IT service delivery and support operations for a client
Domain
IT Service Management / Workplace Management
Required skills
Workplace Management experience, ITIL framework knowledge, Microsoft Intune experience, Microsoft Azure Cloud knowledge, external IT service provider management, English (C1)
Preferred skills
Process design and optimization for support levels (L2/L3), continuous improvement and standardization approach
Technologies
Microsoft Intune, Microsoft Azure, Canon printers
Responsibilities
Act as final escalation point for Workplace area, Monitor and govern external Service Desk provider, Coordinate on-site and third-level activities, Manage ticket queues and follow-ups, Manage hardware and software provisioning (licenses), Manage IT assets, Coordinate and manage suppliers, Manage printer leasing, Participate in internal projects (security, hardware rollout)
Seniority
Mid-level, hands-on IC
