IT Specialist
Core
Support and improve the IT environment for global teams, managing user access, device security, and IT operations.
Role type
Senior IT Specialist (Service Desk/Operations)
Builds
Stable IT infrastructure and secure user environments
Domain
IT Operations / Managed Services
Deliverable
infrastructure
Required skills
Google Workspace management, MDM tools (Jamf, JumpCloud, Kandji), ticketing systems (Jira, Zendesk, Freshservice), EDR agents, Email Security Gateways, MacOS/Windows troubleshooting, networking basics (TCP/IP, DNS, VPN), asset inventory management
Preferred skills
AWS/GCP IAM, Island Browser, Google Play/Apple account management, basic scripting
Technologies
Google Workspace, Jamf, JumpCloud, Kandji, Jira Service Management, Zendesk, Freshservice, Slack, Generative AI tools, MacOS, Windows, TCP/IP, DNS, VPN, AWS, GCP, Island Browser
Responsibilities
Manage employee lifecycle (onboarding/offboarding) for local and remote staff, troubleshoot and support local and remote users, manage user permissions and access rights for core business apps, set up IT ticketing lifecycle with workflows and automations, manage EDR agents and Email Security Gateways, maintain asset inventory and procurement
Seniority
Mid-Senior, hands-on IC