Senior Customer Experience Solution Engineer (m/w/d)
Core
PreSales Solution Engineer designing holistic Customer Experience (CX) solutions, architectures, and integrations for enterprise clients.
Role type
Senior PreSales Solution Engineer (CX)
Builds
Scalable CX architectures, data models, and integration solutions for enterprise clients
Domain
Customer Experience (CX) / Enterprise Software
Required skills
CX platform expertise (Salesforce, Microsoft), solution architecture, integration design, backlog management, technical consulting, AI solution evaluation, stakeholder management
Preferred skills
Mentoring, value argumentation, agile methodologies
Technologies
Salesforce, Microsoft CX platforms, distributed architectures
Responsibilities
Conduct technical PreSales meetings, design holistic CX solutions, manage complex technical workstreams, advise clients on architecture, lead technical workshops, develop AI-driven automation approaches
Seniority
Senior, hands-on IC