Customer Success Team Lead - Base44
Core
Lead and build a Customer Success team for mid-market B2B accounts to ensure customer value, retention, and growth.
Role type
Senior Customer Success Team Lead
Builds
Post-sale operating models, account segmentation, coverage models, and onboarding/adoption playbooks for mid-market customers.
Domain
B2B SaaS / AI-powered software development platform
Required skills
Team leadership and coaching, Account management, Retention and renewal strategy, Customer health monitoring, Scaled and high-touch CS motions, CRM and forecasting
Preferred skills
Enterprise customer management, Startup or high-growth environment experience
Technologies
HubSpot
Responsibilities
Lead, coach, and grow a team of CSMs/Account Managers; Manage a small book of strategic mid-market accounts; Build post-sale operating models; Manage both scaled and higher-touch CS motions; Own team results for retention, renewals, and customer health; Monitor customer health and risk signals.
Seniority
Senior, hands-on IC with management responsibilities