Location Support Specialist
Core
Provide on-site technical support, hardware/software troubleshooting, and infrastructure maintenance for end users in offices, distribution centers, and retail stores.
Role type
Senior IC IT support specialist (on-site)
Builds
IT support services and infrastructure maintenance for retail and logistics operations
Domain
Retail and logistics IT infrastructure
Required skills
hardware and software troubleshooting, LAN networking, office technology support, ITIL basics, inventory management, billing process management
Preferred skills
Life Cycle Management (LCM) experience, coordination with technical field services
Technologies
laptops, smartphones, printers, local area networks (LAN), internet and telephony services
Responsibilities
Provide on-site practical support for incidents not resolvable remotely, configure and inspect products/services for new hires, diagnose and resolve hardware/software issues, manage hardware equipment stock, support infrastructure needs including physical checks and maintenance, document activities and improvement opportunities, coordinate specialized technical services when needed
Seniority
Mid-level, hands-on IC