Sysco Technology Support Specialist
Core
Provide onsite Level 2/3 technical support for end-user devices, network connectivity, and Order Entry applications while acting as the local escalation point.
Role type
Senior onsite IT support specialist
Builds
Reliable IT operations for workstations, laptops, mobile devices, printers, and network equipment across facilities
Domain
Corporate IT infrastructure and end-user support
Required skills
Desktop and laptop troubleshooting, mobile device support, Microsoft Windows and Office proficiency, Order Entry application support, remote support tools, hardware imaging, printer/copier network management, account administration, wireless access point and VPN configuration, security policy compliance, patch management, ticketing system management, knowledge transfer, hardware roadmap planning, equipment disposal coordination
Preferred skills
Self-motivation, resourcefulness, reliability, trustworthiness, ability to work with diverse personalities and management levels
Technologies
Windows, Office, Order Entry applications, remote support tools, anti-virus agents, patch compliance agents, wireless access points, VPN, backup appliances, routers, switches
Responsibilities
Prioritize and update enterprise support tickets; purchase and manage approved IT equipment and supplies; maintain hardware and software standards; contribute to policy and procedure development; ensure software license compliance; image workstations; maintain security and patch compliance; provide secondary on-site support and knowledge transfer; handle account administration for Order Entry applications; manage printer/copier/fax network connectivity and toner replacement; support special projects like product evaluations and hardware roadmap planning; maintain hot spare systems; train end users on ticketing systems; dispose of outdated equipment; provide hands-on on-site support for infrastructure devices; deliver telephone and mobile phone support including voicemail and account administration; assist with wireless and VPN connectivity; provide after-hours and 24/7 emergency support; serve as local escalation point; act as local corporate IT representative; keep local management informed on technology trends and system health