Switchboard Operator - 1st Shift (On-site)
Core
Operating telephone switchboards and consoles to connect, hold, and transfer calls while providing information and referrals to clients or internal contacts.
Role type
Switchboard Operator
Builds
Internal and external communication flow for the organization
Domain
Corporate administrative support / Telecommunications
Required skills
Multi-line phone system operation, database maintenance, log tracking, basic equipment troubleshooting, Microsoft Office proficiency, high-volume call handling
Preferred skills
Prior receptionist or administrative experience, legal/banking/corporate environment background
Technologies
PBX, VoIP, Microsoft Office (Word, Excel, Outlook)
Responsibilities
Answer telephones in Message Center, maintain phone lists per procedure, handle additional assigned projects, communicate with manager and clients on job issues, ensure request tickets are properly filled out, notify staff of processing errors, troubleshoot basic equipment problems, assist in training new hires
Seniority
Entry-level to Junior, hands-on IC