Job
Core
Technical call center operator handling inbound customer calls, identifying needs, and recommending products or services.
Role type
entry-level technical call center operator
Builds
customer service interactions and product recommendations
Domain
telecommunications
Deliverable
client delivery
Required skills
problem-solving, verbal and written communication, digital tools proficiency
Preferred skills
prior experience in telecommunications
Technologies
digital tools and systems
Responsibilities
manage inbound customer calls, identify customer needs, recommend products or services, resolve technical issues on the call or escalate to specialized teams, collaborate with the team to meet performance goals, ensure quality service and customer satisfaction, use digital tools to log and track requests
