Assistant, HR Service Center
Core
First point of contact for employees and HR business partners, providing guidance on policies, processes, and procedures while managing daily intake, triage, and resolution of HR inquiries.
Role type
HR Service Center Assistant
Builds
Employee support workflows and knowledge resources via case management systems
Domain
Human Resources / Media & Entertainment
Deliverable
dashboards & analysis
Required skills
HRIS systems proficiency, case management tools, data analysis, policy interpretation, Microsoft Office Suite
Preferred skills
Public speaking, continuous learning mindset, customer service orientation
Technologies
Zendesk, SAP, Workday, Microsoft Office Suite
Responsibilities
Respond to employee inquiries on benefits, payroll, compensation, and policies; analyze issues and propose solutions; partner with HR business partners to share knowledge and best practices; identify opportunities to streamline processes.
Seniority
Entry-level / Associate