Reservations Agent
Core
Handle incoming reservation enquiries via phone and email, convert them into confirmed bookings, and provide accurate information on accommodation and resort facilities.
Role type
Casual Reservations Agent
Builds
Accommodation bookings and guest reservations for Novotel Cairns Oasis Resort
Domain
Hospitality / Hotel Reservations
Deliverable
product features
Required skills
Guest service, Sales techniques, Upselling, Opera Cloud, Multi-tasking, Attention to detail
Preferred skills
Experience in hotel reservations, Passion for connecting with guests, Proactive approach
Responsibilities
Manage incoming reservation enquiries via phone and email, Convert enquiries into confirmed bookings, Provide accurate information on accommodation and resort facilities, Identify opportunities to upsell and enhance the guest stay, Maintain accurate guest details and booking information, Monitor availability, rates, and booking opportunities to support revenue performance
Seniority
Entry-level to Mid-level, Casual