Business Director/Managing Director
Core
Lead a large Phoenix-based client account with $8M+ annual revenue, managing a team of 4 direct reports and overseeing service delivery and talent development.
Role type
Senior Business Director / Managing Director
Builds
Client service delivery operations and new business growth strategies
Domain
Professional services / Outsourcing / Legal Services
Required skills
P&L management, people leadership, business development, client relationship management, strategic planning, financial oversight, cross-functional collaboration
Preferred skills
Advanced degree, experience in national/global customer service or professional services, matrix management experience
Technologies
Salesforce.com
Responsibilities
Manage one large client account with team members in two Service Delivery Centers; Lead, develop, and empower highly functioning client teams; Establish sector platform, set strategy, and deliver on annual growth targets; Acquire and develop long-term relationships with key strategic clients at the executive level; Lead contract negotiation and sales-to-contract processes; Identify sector investment priorities and measure ROI.
Seniority
Senior, hands-on IC with management responsibilities