Client Services Director
Core
Oversees management, retention, and expansion of a key client portfolio in a professional services environment, ensuring high standards of service delivery and client satisfaction.
Role type
Senior IC Client Services Director
Builds
Corporate, fund, trust, and fiduciary services
Domain
Professional services (corporate services, fund services, trust administration, fiduciary)
Deliverable
client delivery
Required skills
Strategic client relationship management, revenue growth, team leadership, complex issue resolution, cross-selling/upselling, stakeholder management, regulatory compliance knowledge
Preferred skills
Established professional network in Singapore
Technologies
N/A
Responsibilities
Manage a portfolio of strategic client relationships, coordinate with service delivery teams to ensure quality standards, identify revenue growth opportunities, lead client meetings and business reviews, oversee complex client matters and escalations, monitor service performance and implement improvements
Seniority
Senior, hands-on IC