Genesys Cloud Engineer / Omnichannel Consultant
Core
Design and maintain complex routing flows and integrations in Genesys Cloud to automate customer interactions across voice and digital channels.
Role type
Senior Genesys Cloud Engineer / Omnichannel Consultant
Builds
Automated customer experience flows, routing strategies, and system integrations for enterprise clients
Domain
Contact Center as a Service (CCaaS), Customer Experience (CX), Cloud Communications
Deliverable
production ML models
Required skills
Genesys Cloud Architect, Skills-based routing, API/REST integration, Cloud security fundamentals, JavaScript/Python, Genesys Dialog Engine Bot Flow, LLM integration
Preferred skills
Avaya Aura Contact Center (AACC), Amazon Connect, Salesforce Service Voice, Cisco, Odigo, Agile/Scrum
Technologies
Genesys Cloud, Genesys Dialog Engine, Google Dialogflow, Nuance MIX, LUIS, Copilot, REST APIs
Responsibilities
Design and maintain complex routing flows in Genesys Cloud Architect, Implement advanced routing strategies (Skills-based routing, Bullseye), Create and support integrations via APIs and Data Actions, Optimize voice and digital channel configurations, Ensure platform stability and resolve high-level issues
Seniority
Senior, hands-on IC
