Strategic Customers – EMEA 360 Deal Lead (Elevate)
Core
Central business unit liaison for EMEA sales teams to drive high-impact global strategies, streamline 'Buy From' execution, and ensure alignment between business needs and sales objectives for ServiceNow's 360 deals.
Role type
Senior strategic deal lead (EMEA)
Builds
Global revenue growth and profitability through larger, strategic transactions at scale
Domain
Enterprise software (ServiceNow) / Strategic Sales Operations
Required skills
Strategic thinking, cross-functional stakeholder management, deal architecture, risk mitigation, process design, data-driven decision making, executive communication, ambiguity navigation, transformational change leadership
Preferred skills
ServiceNow platform experience, AI integration in work processes, digital experience creation (CSM/CRM/HCM)
Technologies
ServiceNow, AI-powered tools
Responsibilities
Act as global BU liaison to sales teams and internal functions; Design structured approaches to identify natural buying events; Collaborate on complex deal execution and risk mitigation; Cultivate relationships with business owners and executive sponsors; Lead post-mortems and process improvements for 360 deals
Seniority
Senior, hands-on IC
