Customer Service Advisor - instashop
Core
Handle inbound customer calls, messages, and emails to resolve issues, support partners, and ensure seamless order fulfillment for instashop's marketplace.
Role type
Customer Service Advisor (Inbound)
Builds
Customer satisfaction and order fulfillment support for instashop's online marketplace in the UAE and Egypt.
Domain
E-commerce / Q-commerce / Food Delivery
Deliverable
client delivery
Required skills
Active listening, problem-solving, multitasking, time management, IT troubleshooting, English (verbal/written)
Preferred skills
Arabic language skills
Responsibilities
Handle inbound calls, messages, and emails from customers and partners; Resolve customer enquiries and issues professionally; Collaborate with Rider Support and Partner Care teams; Provide remote assistance and basic IT troubleshooting; Escalate complex issues to the Escalations team; Meet KPIs for response time, resolution rate, and customer satisfaction.