Complaint Management Professional
Core
Evaluate and classify incoming complaints, coordinate investigations across internal and external partners, and translate findings into actionable insights for continuous improvement.
Role type
Quality Management Professional (Complaint Handling)
Builds
Complaint resolution workflows and quality improvement initiatives
Domain
Food & Beverage / Quality Management
Deliverable
dashboards & analysis
Required skills
Complaint evaluation, investigation coordination, data trend analysis, process improvement, stakeholder collaboration, technical education in food technology/biotechnology/process engineering, or 3+ years in quality management
Preferred skills
German language proficiency, analytical problem-solving, adaptability under pressure
Technologies
None stated
Responsibilities
Review and classify incoming complaints, coordinate investigation activities with internal teams and external partners, prepare critical complaint reports, monitor complaint data and identify trends, contribute to process and system improvements
Seniority
Mid-level, hands-on IC
